About Callfinity

Callfinity provides an innovative suite of easy-to-use telecommunications systems to contact centers, service providers, and enterprises. Our solutions are available both as licensed products and as hosted services.

Callfinity's products and services have been deployed at more than 300 telecommunications, media, financial services, healthcare, and public sector customers around the world.

Our solutions are available both as licensed products and as hosted services.
 

Callfinity services the following markets:

Contact Centers

Businesses that run call centers or contact centers require the most available, easiest to use, and best supported software and systems.

Callfinity's ContextIP suite fulfills these needs and does so without the bloat that plagues other technology solutions.

Furthermore, in addition to on-premise deployments, Callfinity offers an innovative hosted option that dramatically reduces up-front costs and simplifies the implementation and management.

Click here for Callfinity's contact center products.

Conferencing

Many of the world's largest, and smallest, service providers use our Apex audio conferencing bridge or CR2, our conference record and replay system, to build and augment their conferencing infrastructure.

In addition, Callfinity Services LLC provides conferencing event management, including preregistration, custom webinar development, event planning, webinar live operator support, and operator follow-up, as a service to augment the existing operations staff at conference service providers.

Click here for Callfinity's conferencing products.

Telecommunications Carriers/LECs

More than ever, incumbent and competitive local exchange carriers are facing decreasing margins and product differentiation. That's why Callfinity provides carriers with new technology that drives recurring customer revenue and integrates with existing switch and softswitch infrastructure. Platforms that provide call queuing, advanced call routing, call recording, and reporting are available on a per-line, per-trunk, and per-minute basis to support rapid adoption.



Click here for Callfinity's carrier/LEC products.
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