ContextDialer™

Callfinity’s ContextDialer software goes beyond your traditional automated dialer or predictive dialer system by offering multiple call configuration options that improve call speed, reporting, and accountability, as well as reduce contact center operating costs.

ContextDialer operates in four modes: predictive, progressive, preview, and OutboundACD™.

Predictive: In this mode, the dialer is constantly calling your lists and predicting when agents will be available to interact with your clients. Features such as automatic voicemail/answering machine detection, busy/out of service detection, and fax/modem detection may be enabled or disabled as per your preferences.
Progressive: In this mode, the dialer waits until an agent is available before calling someone on your list, thereby eliminating the possibility that an agent is not available when the call completes.
Preview: In this mode, calls may be placed by agents by clicking on a phone number from within ContextCRM or any other CRM/ERP system that offers an API.
OutboundACD™: In this mode, uploaded lists of contacts are dialed automatically and placed in an ACD queue where normal inbound agents receive those calls.

Hybrid and blended environments, in which agents take incoming calls when needed and do outgoing calls when the incoming ACD queues are empty, are well-supported.

Core features include:

Predictive, progressive, preview, and OutboundACD™ dialing modes
Full API for integration with existing systems
Campaign management via web interface
Adjustable call rates
Configurable audio messages
Web-based reporting and real-time dashboards
Allows agents to take incoming calls when needed and do outgoing calls when incoming queues are empty or a lower priority

Solid Support

10 Year Life Cycle Support Guarantee
24/7/365 "Direct To Engineer" Technical Support

Seamless Integration

ContextDialer is integrated with all our other products, including our own contact center PBX/ACD, call recording/quality monitoring, and CRM systems. ContextDialer is available as a standalone product that integrates with many other PBXs, ACDs, and CRM systems or as a hosted dialer solution.

ContextDialer™ includes a simple, easy-to-use web interface.

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