ContextIVR™

As a front-end to existing systems, or as an integrated part of the Callfinity ContextIP suite, our web-driven IVR (Interactive Voice Response) system intelligently routes callers and collects information before a call ever reaches your agents.

ContextIVR includes a web-based call flow designer that allows business users to administer the system from anywhere. Whereas older IVR systems are typically hard to program, difficult to change prompt recordings, and offer limited reporting options, Callfinity's ContextIVR system is configured through a simple web-browser interface, includes easy options to change call flow and prompts, and offers online reporting and direct database access for cases where you prefer external reporting tools such as Crystal Reports.

Core features include:

Menu navigation via DTMF tones or optional speech recognition
Simple web-browser interface for configuration
Point-and-click options to change call flow and prompts
Online reporting and direct database access
External reporting export capabilities

Standards Based

Integration with the Callfinity suite of products, or competitive PBXs,ACDs, recorders and dialers
Integrates within existing installed systems

Solid Support

10 Year Life Cycle Support Guarantee
24/7/365 "Direct To Engineer" Technical Support

Seamless Integration

ContextIVR is integrated with all our other products, including our own contact center PBX, ACD, call recording/quality monitoring, and CRM systems. ContextIVR is also available as a standalone product that integrates with many other vendors' components or as a hosted IVR service.

ContextIVR™ includes a simple, easy-to-use web interface.

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