Telecommunications Disaster Recovery

When your business can't answer the phone, your business and your customers suffer.

Callfinity provides an easy-to-use, instantly available service to allow you to still answer inbound calls using our cloud-based service.

Here's how it works:

• If your PBX, your trunks, or your telecommunications carrier has an outage of any sort, trunk overflow on your trunk group(s) sends your inbound calls to a telephone number provided by Callfinity.

• This telephone number acts as the entry point to your very own Disaster Recovery hosted telephone system. Any calls into this number are answered by our service with whatever options you specify using our simple web interface.

• Calls are handled by automated attendant menus, voicemail-to-email boxes, or routed to your staff using find-me/follow-me rules for each extension or menu option. Outbound calls to employees are generally sent to mobile phones, home office phones, or alternate locations.

• As soon as your normal phone system or phone service is restored, all new calls route back to your primary location automatically.

• You only pay a small, monthly fee based upon your size plus a per minute charge for calls during a disaster. There is no equipment to buy or maintain, and no up front costs to get started.

Call Center Solutions