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June 24, 2010
Callfinity Publishes White Paper Describing how Contact Centers can Benefit from Universal Queuing™
June 11, 2010
Callfinity Moves to Downtown Rochester and Continues Growth
May 10, 2010
Callfinity to Attend salesforce.com Rochester User Group Meeting on May 13th
April 21, 2010
Callfinity’s ContextIP™ Receives Internet Telephony® Magazine’s 2009 Product of the Year Award
April 20, 2010
Stratford Shakespeare Festival Selects Callfinity as their Contact Center Applications Provider
April 8, 2010
Callfinity, Inc. Announces the Introduction of Callfinity Services, LLC
April 6, 2010
Callfinity Announces New Transcription Services for Conferencing Service Providers
>> Press release archive
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July 2010
Jeff Valentine of Callfinity and Rebecca LeClair discuss employment and networking opportunities in Rochester, NY. (YouTube Video)
Inspiration is Calling: A Positive Approach to Call Center Motivation
June 2010
Open for business in high falls, Rochester News 8 video coverage of grand opening and ribbon-cutting ceremony
Callfinity moves to Rochester, Rochester Democrat & Chronicle
May 2010
Callfinity's new location features edgy office space, Rochester Democrat & Chronicle
March 2010
Boost Agent Performance and Build a Reliable Call Center using Push Queues, by Jeff Valentine, CEO, Callfinity
February 2010
Hosted or On-Premise: What’s the best contact center solution for your organization?, by Jeff Valentine, CEO, Callfinity
November 2009
Transform your Call Center into a Contact Center, by Jeff Valentine, CEO, Callfinity
>> Article archive |
Universal Queuing™:
A Cookbook for Transforming Your Call Center into a Contact Center [PDF]
Unlike other contact center solutions, Callfinity’s Universal Queuing blends all interaction types and delivers them to all agents without having to separate agents into individual functions, and also without manual rebalancing by administrators.
Progressive or Predictive Dialers – They Both Have Their Place [PDF]
There are four primary applications for investing in automated
dialing devices: sales calls to new customers, pro-active customer care, cross-selling or up-selling to existing customers, and collections.
Call Recording: The Ultimate Tool for Improving Contact Center Performance [PDF]
The true beauty of call recording lies in its effectiveness as a coaching tool, a security and legal regulation component, and as a means of upholding contractual obligations with a client.
>> Whitepaper archive
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 Awards
2009 Product of the Year
2009 Product of the Year
2008 Product of the Year
2008 Product of the Year
2008 Product of the Year
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