Products

Contact Center Products

Call centers depend upon their telephony technology, especially for their PBX, ACD/call routing, IVR, dialer, and call recording needs. However, existing solutions from competitors are generally too expensive to purchase, too difficult to use, and impossible to integrate with existing systems.

Callfinity provides a more appealing solution based on our award-winning ContextIP platform. ContextIP is a modular set of products for businesses with inbound, outbound, or hybrid/blended contact centers of any size around the world.

Learn more about Callfinity's contact center software and systems.

Conferencing Products

Conference Service Providers, also known as CSPs, are organizations that sell telephone conferencing, web conferencing, and other services to enterprises.

CSPs use technology called conference call bridges to connect callers together, systems that record and replay conference calls for additional revenue, and other enhancements to teleconferencing. Callfinity provides products to address each of these needs.

Learn more about Callfinity's innovative conferencing products.

Carrier/LEC Products

Incumbent and competitive local exchange carriers need to provide services to their customers that differentiate their offerings and drive additional recurring revenue. Further, they need to do this without making significant capital investments, and by utilizing their existing switching infrastructure as much as possible.

Callfinity's carrier and LEC products provide carriers with shared-revenue platforms for call queuing, advanced call routing, call recording, and reporting on a per-line, per-trunk, and per-minute basis with no large capital expense outlay.

Learn more About Callfinity's carrier and LEC products.

vForce Products for Salesforce.com®

Callfinity's vForce division provides native Force.com applications for enterprises and businesses using the Salesforce.com platform. Customers using salesforce.com can now leverage Callfinity's cloud-based telecommunication's infrastructure to automate the task of entering sales data to salesforce.com.

Callfinity's vForce products, VirtualCall® and VirtualQueue®, take full advantage of salesforce.com's mobile upload tools. Instead of logging sales data manually, vForce products automatically make updates to salesforce.com's CRM application to increase sales team efficiency and reduce cost.

Learn more About Callfinity's vForce Division.