Services

Cloud-Based Communications

Every solution provided by Callfinity may either be hosted by us in our cloud infrastructure, or may be provided on-premise. Increasingly, organizations wishing to reduce capital expenses and focus on their core competencies are turning to Callfinity in the cloud to provide our systems as a hosted service. To facilitate this, we maintain redundant telecommunications-grade hosting environments to host our applications.

Learn more about Callfinity's cloud-based communication services.

Disaster Recovery Communications

When your phone system has a problem, such as a hardware failure, or when your office has a problem, such as a power outage or flood, or when your phone company has a problem, what will happen to your incoming calls?

With Callfinity, your calls will be answered within 3 seconds of any of these failures by our highly-available cloud-based service, and we’ll send your incoming calls through to cell phones, voicemail boxes, or auto-attendant menus.

Details on Callfinity's Disaster Recovery Communications Service.

Conferencing Transcription Services

Businesses often record their telephone and video conference calls for later replay and reference.

Transcription services like Callfinity's allow these customers to keep a text-based log of those recordings so that a word-for-word record is available for inclusion in other documents. For example, transcriptions can be used to create meeting minutes or action items for all participants on a conference call.

Complete details about Callfinity's Conferencing Transcription service

Conference Event Management Services

Conference providers have always recognized the need for offering managed assistance to ensure that their customer's large scale conferencing events were successful. It has been a challenge to deliver that service effectively due to the ups and downs of demand and the need for having experienced event managers at their disposal. Callfinity fills that gap for CSPs by providing an outsourced event management service as Callfinity Services LLC.

Find out more about Callfinity's conference event management services.

Implementation & Consulting

Callfinity understands that some customers will require additional services that our main product set does not cover, including implementation project management, customizations to our existing products, integration with other systems, and even custom software development.

As an organization dedicated to contact center and conferencing software and customization, we have a 10 year history of providing these and other consulting services to companies of many sizes around the world.

Learn more about Callfinity's implementation and consulting services.

VirtualCall for salesforce.com

VirtualCall™ allows salesforce.com customers to assign virtual telephone numbers to their sales representatives or other employees. Calls to and from a virtual number are routed through Callfinity, where each user's contact preferences are stored, and call details are automatically associated with the correct record in salesforce.com's system.

Details on Callfinity's VirtualCall.