Transcription via Transplay℠

Callfinity is now pleased to offer transcription services for conferencing service providers that require accurate conversation records.

Businesses often record their telephone and video conference calls for later replay and reference. Transcription services like Callfinity's allow these customers to keep a text-based log of those recordings so that a word-for-word record is available for inclusion in other documents. For example, transcriptions can be used to create meeting minutes or action items for all participants on a conference call.

Callfinity's transcription service uses human transcriptionists to ensure accuracy, but does so in an exclusive and innovative way that makes the transcription process more efficient. As a result, Callfinity is able to offer lower prices than other competitors.

Whereas other transcription services only provide a text document, Callfinity Transplay uniquely provides an integrated replay of a conference call that includes transcription of the entire call. By integrating powerful search and playback features, Callfinity has combined time synchronized transcribed text with the original audio or video file.

Using a method similar to closed captioning, the transcribed text appears in a window below the audio or video recording. As the audio and/or video plays, each word is highlighted as it’s spoken, allowing you to simultaneously read the transcribed text while listening to the original audio.

Further, users can click on any point in the text to hear that part of the replay, and users can similarly jump to any point in the audio or video to see that point in the text.

Highlights and Features include:

Both audio and video transcriptions available.
Transcriptions are time coded.
If you are a current Conference Record and Replay (CR2) customer, there’s no need to send a file—Callfinity will pull the recording file you need transcribed.
You don’t have to be a Callfinity client to utilize our transcription service. We accept any file format.
Convenient and easy-to-use search feature – You can search for any word in a recording and start playback from the selected word.
Digital file format –You can play back each recording, listen to the audio, and read the written text as it scrolls in a closed captioning format.
Web-based playback – No software needed to download, listen to, and interact with transcriptions. All you need is a web browser and a Flash player.
Fast turnaround times.
All recordings are accurately transcribed using a combination of speech recognition technology and live transcriptionists.
Replay service can be fully-branded and integrated into your business.
Each rich transcription includes a report that shows keyword density.
Users can click on any word in a transcription and change the text. For example, if a customer named “Jon” is listed as “John,” this text can be edited to correct the transcription.
Transcriptions can also be downloaded as a Word file or PDF for easy printing.

Why should your business choose Callfinity transcriptions?

Isn’t it time you began providing your customers with the first-class quality, competitive rates, and convenient delivery they expect from a transcription service?

If you’re a conferencing service provider in need of transcription for your customers, Callfinity wants to be your first and last choice. Although there are many options available, only Callfinity combines exceptional customer service and competitive pricing with custom features designed specifically for your business.

We’re going to make things cheaper, easier to use, and more convenient for your business and your customers.

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